SUM VISUM / Insights & methods
Choices that make
digital work useful.
Documented notes on digital design and useful user journeys.
Practice note
Accessibility belongs in the project brief
A business website must let visitors find information, move through it and take the next step. A polished opening screen is only one part of that experience.
Practice note
Plan for the missing connection
Offline-first is a product decision before it is a technical feature. The question is which work must remain possible when the network disappears, and what the user needs to know about information that may be out of date.